The method and cost of shipping and order processing
For online orders in Slovenia that exceed €50 delivery is free. Our partner is the Post of Slovenia, who delivers most of the packages the next working day (if the item is in stock at our central warehouse) after the delivery note is issued. If you are not at the given address at the time of delivery, you can pick up your package at your nearest post office.
All orders from countries outside of Slovenia the freight costs will be calculated seperately and the customer will be informed of the costs by email.
Products ordered at flat.si will leave our warehouse as soon as possible. Our logistics center in Ljubljana pay special attention to quick releases, because speed and ease of delivery is crucial to us. If the ordered items are in stock at our central warehouse, they usually leave our warehouse on the same day.
Items can be picked up personally at our shop in Ljubljana – Flat Concept Shop (Miklošičeva cesta 18).
Cost of delivery
The delivery costs depend on the weight of the purchased products:
€ 2.99 for shipments weighing up to 2kg
€ 3.99 for shipments weighing 2kg to 5kg
€ 4.99 for shipments weighing 5kg to 10kg
*Please note that when you choose to pay with cash on delivery you will be charged an additional €1,05 for handling fees by the Slovenian Post.
For purchases of oversized and special delivery items like furniture, shipping costs are calculated on the basis of demand.
For purchases exceeding €50 shipping in Slovenia is free (does not apply to oversized items like furniture).
Our partner delivers the packages to the address entered during the order process. You can add any number of different delivery addresses in your profile, and choose the address you prefer for a particular order.
Because delivery service is within the working hours of Post of Slovenia (and depend on the time the postman is in a certain area) you can also have your order delivered to any other name or address. For example, at your working place. If you have chosen to pay with cash on delivery, please make sure that the recipient of the package is carrying enough cash. If you have chosen delivery at your working place, the deliverer will deliver the package to whoever is authorized to take over shipments in the company. If you are not there at the time of delivery (company, office, hospital), the deliverer will leave a message with instructions for further action. It is usually sufficient to visit the nearest post office.
The deliverer must give you an invoice.
- Flat.si ships worldwide via traceable international carrier. To determine shipping rates please contact us and we will give you an estimate.
- Delivery should take 5 - 7 business days to reach your country provided that there are no unforeseen delays in Customs.
- Most products can be shipped to international addresses, though some oversized items cannot be shipped to an international address.
- Recipient is responsible for all applicable customs duties, tariffs, taxes, or Value Added Tax (VAT), which are collected by the carrier upon delivery.
- Need help placing International Order? Call us at +386(0)1 232 20 55 / Monday through Friday / 9:00 a.m. - 8:00 p.m. ET.